Often enough, the first thing a patient hears when calling your medical office is not a live human voice, but a recorded voice, spelling out the options on an automated phone messaging system. After-hours automated phone system attendants have given medical clinics a long list of options, scheduling, after hour, prescription refills, billing, directions and nursing patient care. New medical office phone systems can make automated appointment reminders, overdue account reminders and patient wellness calls.
There's certainly nothing wrong with an automated medical office phone system. However, patients should always be able to reach a live person. If you must have a menu that greets callers, keep options simple. We suggest limiting them to two to five options. Don't use a computer voice in your greetings, but have a recognizable staff member record the greeting. Keep the greeting crystal clear and brief. If you're exploring a new phone system for your medical office, we can assist you with pricing, installation & configuration.
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